Floor-Ply.ca :: Engineered Commercial and Residential Underlayment for the Floorcovering Professional

Floor-Ply Ltd
631, 440 10816 Macleod Trail SE
Calgary, Alberta, Canada
T2J5N8

Phone: (403) 695 - 4021
Fax: (403) 225-2372

Limited Lifetime Warranty 5-ply Plywood

What is covered?
Birch and Poplar Plywood panels (5.2mm 5.5mm and 6.0mm), underlayments are warranted not to warp, buckle, delaminate or stain the finished floor due to the failure of the underlayment. All Underlayments must be installed in accordance with the installation and handling instructions recommended by the manufacture

What will Floor-Ply Ltd Do?
If any Underlayment panels should fail to meet the above conditions, we will do one of the following:

Supply replacement panels; or
Refund the full purchase price of the panels; or
Repair or replace underlayment, adhesive and floorcovering affected; or
Refund the full cost of the underlayment, adhesive and floorcovering affected and reasonable cost of labor

Company liability for any claim shall be limited to the cost of the underlayment installation, adhesives, and floor covering at dealers cost affected by the panel’s failure.

Claims Procedure

Should any of the warranted problems occur, you must notify the dealer where the underlayment was purchased within thirty days of the defect being discovered. A sales representative of Floor-Ply Ltd or other approved representative must be given the opportunity to inspect the floor prior to any alteration, change, or repair.

Exceptions and Exclusions

Damage due to movement or irregularities in the subfloor caused by faulty construction or settling of the structure.
Damage due to: improper installation, handling, or acclimation of all Underlayment panels; floorcovering material; or other materials that are part of the floor system.
Damage due to standing water, fire, floods, natural disasters, or faults and failures of the plumbing system.
Damage due to defects or failures of patch compounds, fillers, adhesives, seam sealers, fasteners, subfloor, or other materials that can affect the performance, and/or visual appearance of the entire floor. 07/06